That seems like a pretty simple question, and it's more than likely that you answered yes, but let me ask you; If you won the lottery and left tomorrow, could a leader pick up on the process by following your documentation?
Let's dig into what to include in that documentation or Management Operation Process (MOP). Ideally, it will consist of all of the nuances that make up a great organization. If your MOP doesn't cover all of the following, it's time to update.
Answering these six fundamental questions are what keeps your organization running.
Many times leaders want to answer the question on the MOP with a technology tool. While technology is imperative in maintaining your competitive edge, it doesn't interact with or motivate your leaders, and it won't hold them accountable.
You will be able to retrieve data and set up operating procedures that will improve your margins using technology. However, you will still need to make decisions and use strategic thinking. If you automate something without a clear and documented process, technology could likely make it worse.
Whether you are working with people, processes, or technology, customer and employee feedback and metrics are critical. Ask yourself,
As you begin to put together your MOP, you will have a lot of tough conversations, and some of them will be with you. You want to be honest and answer,
If you are unable to say that "routine has set you free," developing habits & processes will help you go from good to great in your organization. And more importantly, you will have more fun, enjoy the climb to success, and get back some of your time.
It's more than likely that you have the product development process, the accounting process, the sales process, the ERP process, the purchasing process, but do you have a MOP?
Working with a Gravitas Impact Premier Coach will help you develop a proven process for your CEO and leadership team to establish habits, attract and retain the right people. Let's work together to create a truly differentiated strategy, drive flawless execution, and have cash for a rainy day.
If you're intrigued, I'd love to chat.